Operations Partnership

A custom system that runs your operation, so you stop managing people and start growing the company.

Thiane Valdez, founder of Lahko
Thiane Valdez · Founder
40+projects
Running on one system
60+
Operations projects built
7+years
Managing remote operations
4weeks
To a first working version

Work stops living in someone's head.

Requests arrive from everywhere. In the system each one lands with an owner, a deadline and a next step, visible to the whole team.

12tasks with no owner
Unassigned
01

Simplicity is the rule.

Companies we worked with

  • Rank Media Agency
  • Avatar Foods
  • KeeverSEO
  • PepsiCo
  • 2x2 Partners
  • Escola da Influência

One system. Everything in it.

Every process in your business, in a single place your team actually uses.

  • 01Every task has an owner and a deadlineNo more asking who is doing what.
  • 02Every process is documentedNew hires onboard themselves.
  • 03Every project is visibleYou see status without asking for updates.
  • 04Built for your business, not a templateYour workflows, your language, your structure.

Dashboard

Everything running, on one screen

Live
Active projects
18
3 started this month
Delivered this week
34
of 41 planned
Overdue
5
3 waiting on the client
Recurring revenue
$86k
up 9% on February
Workload by person

Open tasks right now

Needs attention

None of this moves on its own

4 approvals stuck for 5 days
2 projects with no owner
7 tasks due tomorrow
01

You stop asking for updates

The first screen answers the question you ask every morning, without anyone preparing a report.

  • What is running, what is late, what is at risk
  • Workload per person, so nobody drowns quietly
  • Revenue and delivery on the same screen
  • Updated by the work itself, not by a status meeting

Illustrative screens. The final system is defined after the operations audit.

One request, routed end to end.

A request enters once and moves on its own. Every stage knows who owns it, what starts it and what comes next, so work does not stall waiting for a nudge.

Running
01 / 05Request in
Trigger
Client submits the intake form
Owner
System
Output
Task created with brief, files and deadline
  • Form received
  • Fields validated
  • Card created

Pricing

Do you need the system, or the team to run it?

  • Already have someone who owns operations? The system
  • Still owning operations yourself? Operations partner
90-day implementation

The system

We build it, your team runs it, we hand it over. For companies that already have operations management in house.

$2,500/ month for 90 days
Book a free diagnostic call
  • Every process mapped end to end
  • The system built around how you work
  • Your data migrated in
  • Your team trained and working in it
  • Documentation and handover
Operations partner

Growing teams

Typically 10 to 25 people

from$5,000/ month
Book a free diagnostic call
  • Everything in the system offer, built and continuously evolved
  • Operations management, hands on
  • SOPs and workflows designed and documented
  • Dedicated operational support for the day to day, included from the start
  • Regular reporting on what moved and what is stuck
  • 90-day initial engagement, monthly after that
Operations partner

Complex operations

Typically 25+ people

from$7,000/ month
Book a free diagnostic call
  • Everything in the system offer, built and continuously evolved
  • Operations management, hands on
  • SOPs and workflows designed and documented
  • Dedicated operational support for the day to day, included from the start
  • Regular reporting on what moved and what is stuck
  • 90-day initial engagement, monthly after that

Every tier delivers the complete system. The tier reflects how complex your operation is, not what you get.

We join your team as your operations management. The system comes with us.

This is not a tool with support attached. We work inside the operation: designing the SOPs and workflows, working alongside your managers, spotting bottlenecks before they become problems, proposing improvements nobody asked for because only someone inside can see them, tracking delivery and reporting what matters.

The system is the instrument. The work is the operation running.

What our clients say.

From clients whose operations we rebuilt.

She took a bunch of things scattered across docs, emails, and my brain, and within a few weeks built a full operations setup that actually made sense for how we work. Now everything's organised, automated, and moving without me needing to check in all the time.
She took our studio-based setup and turned it into a fully digital operation. She built our entire system, trained the team, created SOPs, and got everyone aligned fast. One of the most reliable and sharp professionals I've worked with.
Thiane was outstanding. She was professional, conscientious, and delivered quality work on time. I would definitely hire her again for future projects.
Thiane is not only a pleasure to be around, she is a natural superstar. A classic fastball pitcher who is just getting started. One of the most gifted and talented individuals I've seen in a long time. We are fortunate to have met her and to work with her.
Thiane is one of the smartest and most driven people I have met. I have zero doubts she will accomplish incredible things. I consider myself lucky to have had the chance to work with her and experience her brilliance.
Excellent work Thiane. You continue to deliver for our company. We are thrilled to continue our working relationship. I highly recommend Thiane for her skills and commitment to delivering on project goals. Great asset to our team.

What people ask before starting.

We spend 30 minutes on how your operation runs today: where work gets stuck, what depends on you, what the team keeps asking. You leave with a clear picture of what a system for your business would include, whether or not we work together.

Let's build the system your business runs on.

A free 30-minute call. We look at how your operation runs today and show you what a system built for it would change.

Book a free diagnostic call